Monex Group, Inc.(hereinafter referred as “the Company”) is fully aware that your name, address, e-mail address and other personal information are important to you. It also recognizes that your name, address, email address and other personal information are essential elements of your privacy. As a socially responsible company, we understand that we must handle your personal information appropriately. All of our officers and employees are committed to protecting your personal information and respecting your privacy by complying with our internal rules and related laws and regulations regarding the handling of information.Monex Group, Inc.(hereinafter referred as “the Company”) is fully aware that your name, address, e-mail address and other personal information are important to you. It also recognizes that your name, address, email address and other personal information are essential elements of your privacy. As a socially responsible company, we understand that we must handle your personal information appropriately. All of our officers and employees are committed to protecting your personal information and respecting your privacy by complying with our internal rules and related laws and regulations regarding the handling of information.

Basic Policy on the Protection of Personal Information

1. Declaration of Personal Information Protection

 

In order to provide high quality services in response to customers' requests, the Company processes various types of personal information, including information provided by customers. Here, "personal information" refers to personally identifiable information about a living individual, such as name, date of birth, or other descriptions of the individual. If such personal information is not handled properly, not only are the rights and interests of individuals unprotected, but the usefulness of the personal information may be compromised.

 

The Company is fully aware that the proper handling of personal information is an important responsibility for protecting the rights and interests of individuals, including our customers, and for securing the trust of our customers and society as a company and in our business activities. Therefore, the Company hereby clarifies and declares its views and policies regarding the protection of personal information.

 

The Company will comply with all laws, regulations and other rules related to the protection of personal information. The Company will not use personal information beyond the scope necessary to achieve the purpose of use. If we receive any complaints regarding the handling of personal information, we will deal with them appropriately and promptly. The Company will establish a system for the safe management of personal information in accordance with the "Basic Policy on the Safe Management of Personal Data" and will take the necessary and appropriate measures.

 

In the event that the Company outsources the handling of personal data, the Company will select a party that is recognized and deemed suitable to handle personal information properly and will supervise the outsourced party as necessary and appropriate.  The Company will make this declaration known to its officers and employees through education and training to raise awareness of the need to protect personal information, and will exercise necessary and appropriate supervision over the handling of personal data.

 

The Company will announce the purpose of use of personal information by posting it on its website on the Internet at all times, and if necessary, will notify the user in writing, by e-mail, by telephone or by other means.

 

If the Company receives a request for notification of the purpose of use, disclosure, correction, addition or deletion of content, cessation of use or erasure, or cessation of provision to a third party of retained personal data, the Company shall accept the request in accordance with the procedures for responding to a request for disclosure of retained personal data.

 

Questions, complaints and other inquiries about the handling of personal information should be directed to the Personal Information Management Desk.

 

2. Basic Policy on the Safe Management of Personal Data

 

As a business operator handling personal information, the Company has established and announced its Basic Policy on the Safe Management of Personal Data.

 

In order to prevent leakage, loss or damage of personal data handled by the Company and to otherwise manage personal data securely, the Company will take necessary and appropriate measures, including the following measures for each stage of the acquisition, use and storage of personal data, such as the development of rules for handling personal data and the development of an implementation system for safety management measures.

 

(1)As organizational measures for safety management, a system will be established and implemented to clearly define the responsibility and authority of officers and employees for safety management measures of personal data, to establish and operate rules and regulations for safety management, and to inspect and audit the implementation of such rules and regulations.

(2)As personnel security management measures, the Company will supervise its officers and employees to ensure that personal data is securely managed by concluding non-disclosure agreements with them and providing them with education and training.

(3)The Company will take technical measures to control access to personal data and the information systems that handle such data and to monitor such systems as a technical safety control measure.

 

The Company will comply with all laws, regulations and other rules related to the protection of personal information in order to ensure the safe management of personal data. The Company will review this Basic Policy as necessary and improve it continuously.

 

Please contact the Personal Information Management Desk for questions, complaints, and other inquiries about safety management measures for personal data. [M1] 

 

 

3. Purpose of Use of Personal Information

 

The Company will handle personal information to the extent necessary to achieve the following purposes of use:

 

(1) To perform administrative tasks for the Company's shareholders

(2) To compile reports and information on the business activities of the Company and its affiliates

(3) To introduce, recommend, provide, and act as an agent for products and services handled by the Company and its affiliates

(4) To verify the identity and qualifications of the customer and to carry out any other checks associated with the above items

(5) To introduce products and services and websites of third parties to which the Company is entrusted with advertising and promotion

(6) To report on the use of the products and services listed in the above items and to perform other administrative procedures with customers

(7) To perform the Company's administrative procedures and internal management tasks necessary for the purposes of the above items

(8) To improve products and services listed above and develop new products and services

(9) To implement and analyze various market surveys with the purpose of the preceding item

 

Regardless of the above purposes of use, we will not use information on race, beliefs, family origin, legal domicile, health care, criminal background, or any other special non-public information about an individual customer for purposes other than those deemed necessary to ensure appropriate business operations in accordance with the Cabinet Office Ordinance on Regulation of Securities Company Conduct, etc.

 

4. Shared use of personal data

 

Shared use of personal data:

Monex, Inc. and the Company may share the use of Personal Data for the purpose of internal control within the group (internal control, internal audit, etc.).

 

Items of personal data subject to joint use:

Information such as name, address, date of birth, telephone number, email address, institution, title, account number, and transaction history.

 

Name of the person responsible for managing personal data:

Monex, Inc.

 

5. Purpose of Use and Other Matters Related to Retained Personal Data

 

The purposes of use and other matters related to retained personal data handled by the Company as a business operator handling personal information are described below.

 

The purposes of use of all retained personal data are as described in the "Purpose of Use of Personal Information" section of this website.

If there is a request for notification of the purpose of use, disclosure, correction, addition or deletion of content, cessation of use or erasure, or cessation of provision to a third party of personal data in our possession, we will accept the request in accordance with the procedure for responding to requests for disclosure, etc. of personal data in our possession on this website.

Complaints about the handling of retained personal data should be directed to the Personal Information Management Desk.

 

Review and Revision of the Basic Policy on the Protection of Personal Information

The Company may review the contents of this Basic Policy from time to time and revise it in response to amendments to related laws and regulations or changes in the information technology environment, etc. The revised Basic Policy will be published on the Company's website.

Contact for handling personal information

For questions, complaints and other inquiries about the handling of personal information, please contact the personal information contact below.

Personal Information Management Desk

Monex Group, Inc.

ARK Mori Building, 25th Floor, 1-12-32 Akasaka, Minato-ku, Tokyo 107-6025, Japan

Phone: 03-4323-8698

(Hours of operation: 9 a.m. to 5 p.m. on business days)

Procedures for responding to requests for disclosure, etc. of personal data in our possession

The person identified by the personal data held by the Company may request disclosure, etc. of the personal data held by the Company. The Company shall accept requests for disclosure, etc. in the following manner

 

1. Request for Disclosure, etc.

A request for disclosure, etc. refers to any of the following requests concerning retained personal data:

 

(1) Notification of the purpose of use

(2) Disclosure

(3) Correction, addition or deletion of content

(4) Suspension or deletion of use

(5) Stopping the provision of information to a third party

 

2. Where and how to submit a request

 

Requests for disclosure, etc. are accepted by submitting the application form designated by the Company. If you wish to make a request for disclosure, etc., please specify which of the above-indicated requests from 1 to 5 you wish to make and contact the Personal Information Management Desk. The Company will send you the application form prescribed by the Company, so please specify the retained personal data (name, address, date of birth, account number, transaction history, balance of deposited assets, etc.) subject to your request for disclosure, etc., fill out the required information, affix your seal, and return it to the Personal Information Management Desk with the prescribed identification documents, etc.

 

3. How to verify your identity

 

At the time of a request for disclosure, etc., you will be asked to submit documents confirming the identity of the person in question, as specified by the Company. If a request for disclosure, etc. is made by a representative (a legal representative of a minor or an adult ward, or a voluntary representative authorized by the principal), the Company will also ask for identification documents of the representative and a letter of attorney prescribed by the Company and other documents to confirm the power of attorney.

The Company may call the person to confirm his or her identity, if necessary.

 

4. Commission fee

 

If the request for disclosure, etc. is for (1) notification of the purpose of use or (2) disclosure as described in 1. above, the requesting individual will be required to pay the specified fee for the request to be processed.

 

5. Method of response

 

As a general rule, we will respond to requests for disclosure, etc. in writing, but with the consent of the individual or his or her representative, we may also respond by e-mail, telephone or other means. In the case of a request made by an agent or representative, a response may be made directly to the person in question.

 

Please note that it may take a considerable amount of time for a response to be given, and we may not be able to respond to all or part of a request for disclosure, etc.

 

6. Details of this procedure

 

Please refer to the application form sent to you or contact the Personal Information Management Desk for details of the procedure, including the method of request, method of identification, fee amount and method of payment.

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