Environment - CO2 Consumptions
*The scope 1, 2, and 3 classifications follow The Greenhouse Gas Protocol (GHG Protocol):https://www.ghgprotocol.org/
*Japan Segment consists of the following subsidiaires of Monex Group, Inc.: https://www.monexgroup.jp/en/group_companies.html
*Consumption and emmission factors from "Implementation Ordinances for Global Warming Policies (Japan)" and "the Law Concerning the Rational Use of Energy (Japan)"
Hachinohe Contact Center Office
Background to the opening of the contact center
There were more than one candidate site in setting up a contact center in Hachinohe, Aomori Prefecture in 2008. Hachinohe City was the only one that met all requirements, namely, connectivity with Monex, Inc.’s Tokyo head office by land within three hours and a potential cooperative system with prefectural or municipal authorities on the regional front, availability of higher education facilities, such as universities, on the human resources front as well as being blessed with the environment.
Given that contact center operations in which customer contact is concentrated may come under enormous stress when the center is flooded with inquiries, for example, availability of a favorable environment for those working there was one of the critical determining factors.
Since the Hachinohe Contact center was launched, we have mainly hired local staff and currently, 50 operators in total carefully handle 1,300 inquiries on average a day. The center has a clerical work center on the property, where about 50 employees are engaged in paperwork related to Monex’s account registration.
In addition, the Hachinohe Office performs a key role in developing the company’s human resources by providing new recruits hired in Tokyo with a place to learn practical securities business, including contact center operations.
External agency’s evaluation
Monex, Inc. was awarded the highest 3 Star rating for its customer support centers by HDI-Japan in 2019 for the third consecutive year. In addition, HDI-Japan awarded our web support for the first time with the highest 3 Star rating. “Customers can comfortably use its services because sufficient information and help is provided,” HDI-Japan noted. The Hachinohe Contact center, which handles most of inquiries from customers, makes a great contribution to boosting the company’s customer facing ratings.
Sponsorship for a local festival
The Hachinohe Sansha Taisai Festival held for five days from July 31 through August 4 annually in Hachinohe City, which is designated as an important intangible folk cultural property, draws over one million participants, boasting of a history and tradition of about 300 years. In December 2016 it was registered in the UNESCO Intangible Cultural Heritage list of Yama, Hoko and Yatai festivals in Japan.
Monex sends quite a few employees to take part in the festival every year and has sponsored the production of gorgeous floats over the past five years, thereby contributing to invigorating the local community. In this way, it has continued with efforts to be received by the community while closely involving itself in regional culture.
(The Sansha Taisai Festival in 2015)
Invitation of a Hachinohe local products fair to the Customer Appreciation Day
On Monex’s Customer Appreciation Day held in February 2018, we invited people in Hachinohe to exhibit local products to introduce them to visitors so that our relationship with Hachinohe may be widely understood.
(Monex’s Customer Appreciation Day in 2018)
Social contribution spending
The Monex Group carries out cultural contribution activities and offers support or relief money and donations on a continuous basis. When the Great East Japan Earthquake and Tsunami occurred, the group donated 15 million yen and five million yen to the Hachinohe disaster prevention fund and the Japanese Red Cross Society, respectively. Besides these, the group sponsors the Mori Art Museum, the New Japan Philharmonic, Ministry of Education, Culture, Sports, Science and Technology-backed Tobitate! Ryugaku Japan, the Japan-U.S. Symposium to name but a few.
Number of hours engaged in volunteer activities for the year ended March 2020
Total hours in US segment: 57.7 hours
Back to school drive: 15 hours
Thanksgiving drive: 20 hours
Angel Tree: 22.5 hours
Total hours in Japan segment: 189 hours (63 people volunteered for 3 hours)
At TradeStation, there is a give-back to the community project known as "TradeStation Cares" that employees voluntarily operate and participate in. The project has a wide range of initiatives, including “Back to school drive” in which they donate school supplies such as stationery and bags to underprivileged children in neighboring schools. In addition, there are the “Thanksgiving drive” to provide food support during the Thanksgiving break, and also to donate gifts for holidays through “The Salvation Army Angel Tree”.
In Japan, among many volunteering activities, employees choose to participate in a cleaning activity by way of giving back to the local community. Following the cleanup effort at the Tokyo Port Wild Bird Park in June 2018, in November 2019, a total of 63 people from Monex Group, Monex, Securities, and Coincheck employees along with their families gathered to clean up plastic wastes and other garbage along the Arakawa riverbed.
National investment seminars
Monex, Inc. organizes about five investment seminars a year across the nation, each of which attracts some 500 participants. Not only our CEO and Chief Strategist but outside experts take the rostrum and provide customers with an investment education opportunity on a face-to-face basis.
Total number of seminars held by region (2013-2019)
Annual total number of participants
Monex disseminates the latest information on investment through online seminars proactively. In addition to those limited to its customers, the company organizes those in which any individual investor can take part as well, thereby providing investors with information widely.
Online seminars organized by Monex, Inc. – Number of participants and seminars
Investment education at Monex University
Based on the belief that enhancing individual financial literacy helps activate the capital market and develop the economy, Monex, Inc. has focused on educating the public on investment since it was founded. Monex set up Monex University, which performs the pivotal role in investment education, within the organization to carry out activities targeting mainly novice investors continuously.
Endowed university course
Offering an endowed course at the Professional Graduate School of Aoyama Gakuin University (MBA program) every year since 2014. The course covers ROE management in the first term and an overview of the financial capital markets in the second term, with Takashi Hiroki, Chief Strategist, teaching as a faculty member. A total of 583 students have participated in the course (as of the end of December 2020).
Investment education for future generations
Nana Otsuki, Chief Analyst, serves as a professor at the Graduate School of Nagoya University of Commerce & Business, as well as a visiting professor of International Politics and Economics at Nishogakusha University, regularly offering lectures to undergraduate and gradate school students.
Regularly hosting financial lectures for students' investment clubs since 2018.
Co-sponsoring "Mirai Summer Camp," a children's workshop that offers the most advanced learning opportunities, with Mori Building as a main sponsor for four years in a row since 2016.
The theme for 2020 was “Quiz mission! Let's beat the popular YouTuber QuizKnock,” that was conducted online for the first time. Total of 159 children, age from 10 to 15 years old, participated in the quiz challenge and learned how money and finance work in a fun manner.
(KIDS' WORKSHOP 2020/MIRAI SUMMER CAMP hosted by Mori Building in Aug 2020)
Hosting "Money School" events at commercial facilities and co-hosting seminars with Japan Exchange Group as appropriate
Monex organized a "Money School" event in a commercial facility in August 2018, co-sponsored by Tokyo Metropolitan Financial Public Relations Committee whose secretariat office is within the Public Relations Department of Bank of Japan.
Co-hosting seminars with Japan Exchange Group appropriate.
Hosting a variety of investment education seminars for women
Monex hosted a seminar titled "How to Polish Your Money 2019" specifically tailored for women in collaboration with Nikkei WOMAN , giving a lecture on how to grow and increase money for the future.
Part I: Key note speech by Satoshi Nojiri, Head of Fidelity Research Institute on Retirement and Investment Education
Part II: Talk Session
Satoshi Nojiri, Head of Fidelity Research Institute on Retirement and Investment Education, Asuka Fujikawa, Chief Editor of Nikkei WOMAN, and Nana Otsuki, Head of Monex University, had a discussion session and answered questions submitted from the attendees, including;
"What are good investment channels among many options such as iDeCo and NISA?"; "How can I use my assets in a balanced way in order to actively take part in investment from the perspectives of living up to 100 years old, not just from the perspective of retirement saving?" and "What are the basic ideas of timing for buying and selling?"
Publication of books
"How to Increase Money from 1000 yen" was published in June 2018, for beginners of investment and asset management. (Nana Otsuki and Monex University as authors; Published by Wani Books.)
As one of investment education programs targeting individual investors, TradeStation implements an academic program to provide students of 27 universities and other educational institutions across the U.S., including Carnegie Mellon University, the University of Pennsylvania, and New York University, with an educational environment where they can learn trading strategy or risk management through virtual learning courses free of charge.