Inquiries to Monex Group, Inc.

Please read and agree to the following information before proceeding to the inquiry form. 

 

Notice Regarding Inquiries for Group Companies

For inquiries regarding other group companies, including Monex, Inc., please contact them directly through their respective websites. Please note that from the perspective of personal information protection, we cannot forward or route inquiries sent to us to other group companies. 

 

[IMPORTANT] Beware of Fraudulent Solicitations by Impersonators

Recently, there have been reports of fraud in which individuals impersonating employees of our company or our group companies solicit the use of side-job/secondary-employment apps or invite investments via social media, subsequently demanding money. Please be advised that Monex Group and its group companies have absolutely no involvement in such fraudulent solicitations or monetary demands. If you encounter any suspicious solicitations, do not provide any personal information or make any payments, and consult your local police immediately. (For more details, please refer to our Fraud and Scam Alerts

Notes on Using the Inquiry Form

  • Handling of Personal Information: The personal information you provide will be handled in accordance with our Privacy Policy. For details, please refer to "Basic Policy on the Protection of Personal Information" (Please see the bottom of the linked page). 
  • No Sales or Solicitations: Please refrain from sending sales pitches, promotional emails, or surveys. We will not respond to such submissions. 
  • Receiving Our Reply: Our reply may not reach you if the email address provided is incorrect, your email reception settings are restricted, or your mailbox is full. 
  • Prohibition of Secondary Use: Our responses are intended solely for the individual inquiring. Please refrain from reprinting, copying, or repurposing any part of our response. 
  • Response Time: Depending on the nature of your inquiry, it may take some time for us to reply, or we may not be able to provide a response. We appreciate your understanding. 
Proceed to Inquiry Form

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(including the handling of personal information).

Inquiries regarding Group Companies